QUESTIONS AND ANSWERS

Issue getting my MCS certificate.
Installer wasn't registered with MSC during the solar install.

Advice needed!
I’m not going to mention any names but I’m having an issue getting my MCS certificate. My install was completed in March this year.
The company I used never mentioned to me that they didn’t have MCS at any time during the process. The contract states the MCS standard and I was told I could get paid for export when I initially signed the contract.
The contract also states that I should have received all my documentation within 7 days of completion. Obviously this has never happened.
I had an MCS assessor check the install back in the summer. I was never told this was because they didn’t have MCS and were going through the process.
The company has since failed their inspection due to the accounts not being right for some reason.
The director of the company is now not interested in getting MCS sorted as he thinks the Octopus trial means that it isn’t needed any more.
I see this as a breach of contract and am unsure what to do next. I wondered if anyone on here had any advice of what to do next.
Luke Sills
03/11/2023

The inverters need adjusting to your requirements.
Have a read of the manual, the information will be in there somewhere.

the 9.5’s are 3600w, so if your PV is producing 5kw, then 1400w needs to go elsewhere. Either to be used in the house or to the grid.

Laura MacGregor

Laura MacGregor unfortunately not. It was all a debit card. Rookie error for sure!

Luke Sills (OP)

vague but a contract shouldn’t.

Luke Sills (OP)

But they don't say in that anything about being currently accredited by the MCS scheme, that the assessment is done by the MCS scheme

Jed Simpson

I think it’s your due diligence to ensure they are mcs accredited. If they aren’t mcs then any of the rules and regulations don’t apply. Rightly or wrongly your pushing the cart up a hill

William Roberts

William Roberts At time I didn’t know how to check or realise that MCS was the thing I needed to get payments. To say it’s been a learning curve is an understatement. But they did say I’d get paid for export.

Luke Sills (OP)

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They were not mcs accredited so I can’t see how any of this applies

William Roberts

William Roberts just reads to me that they are accredited that’s all

Luke Sills (OP)

He's not wrong. MCS is pointless. I'm getting paid for my export without it.

Chris Jeffrey

Chris Jeffrey I know it’s a ridiculous thing. But I can’t see a way of getting paid for export at the moment

Luke Sills (OP)

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Luke Sills Yeah, I feel sorry for you. Your experience of being messed around by installers is why I gave up and installed the system myself.

Chris Jeffrey

Luke Sills Do the Octopus non MCS route. Somebody will have the linky poos for you.

Alison Hall

Luke Sills it’s the winter, Chill , you won’t have any export for the next 5 months.

Chris Jeffrey

Chris Jeffrey I know it’s a ridiculous thing. But I can’t see a way of getting paid for export at the moment

Luke Sills (OP)

You will need your new circuit install details.

https://octopus.typeform.com/to/Cb3xmZNN

MCS cery is better if you can get it as it won't tie you to octopus.

Tim List

Do you have an Electrical Installation Certificate (EIC) and the Building Regulations certificate showing notification under Part P?

Ste Laird

I may have missed something here....if you had MCS inspect the installation and that is all OK other than the company accounts why can't MCS just allow your installation to be registered?

Eric Clegg

Eric Clegg good point. I haven’t spoken to MCS since hearing the news. Only found out late this afternoon.

Luke Sills (OP)

You could sue under consumer rights act or fraud my misrepresentation, even though you only had a verbal conversation where they stated you would get paid for export, implying thet they were MCS registered. That route via MCOL will l ikely take 9 months to get in front of a Judge

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Issue getting my MCS certificate. Installer wasn't registered with MSC during the solar install.

Laura MacGregor

Luke Sills (OP)

Luke Sills (OP)

Jed Simpson

William Roberts

Luke Sills (OP)

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William Roberts

Luke Sills (OP)

Chris Jeffrey

Luke Sills (OP)

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Chris Jeffrey

Alison Hall

Chris Jeffrey

Luke Sills (OP)

Tim List

Ste Laird

Eric Clegg

Luke Sills (OP)

Martin Shoebridge

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