Thistle Windows & Conservatories Ltd Aberdeen
Thistle Windows & Conservatories Ltd
Thistle Windows & Conservatories Limited is proud to be an award-winning member of the respected industry standards organisation Independent Network.
The concept of Independent Network is a unique one, which puts the customer in control through an indestructible series of promises and guarantees that ensure Independent Network’s high standards are upheld by every member company, under the constant vigilance of the organisation itself.
Each member is obliged to live up to a series of strict quality standards of manufacture, installation and staff training. They must also offer every single customer Independent Network’s unique Ten-Year Insurance-Backed Guarantee at no additional cost.
Being a member of Independent Network allows us to offer you the best of both worlds; it provides the reassurance of a powerful, nationwide organisation, combined with the professional and personal service of a friendly, local company.
We are proud to have been awarded the title of “Conservatory Installer of The Year” at the G17 Glass and Glazing Industry Awards. The “Conservatory Installer of The Year” category covers all Home Extension projects which incorporate a significantly glazed component, including Conservatories, Orangeries and Sunrooms.
The Glass and Glazing Awards is one of the most important events of the year for the home improvement industry with companies from across the UK competing to be recognised as the best of the best.
To be considered for the awards, a company must produce an entry submission which demonstrates that it is of the highest calibre – a comprehensive report showcasing its achievements and demonstrating its commitment to customer satisfaction.
If a company impresses the awards panel with its entry, it makes its way through to the finalist stage and is subject to a visit from an industry expert Judge who carries out a comprehensive on-site audit and inspection.
Conservatories are rooms for thought and relaxation – the beauty of an impressively-glazed structure coupled with the performance and functionality of cutting-edge uPVC systems.
A Thistle Conservatory is the perfect bridge between indoor and outdoor living – get the al-fresco feeling, whatever the weather.
Invite more natural light into your life and make the most of the sun’s warming glow while adding an attractive and valuable feature to your home.
A well-planned Conservatory can act as a bridge between your home and garden, maximising the feeling of space you experience inside, while introducing an attractive yet practical feature to the grounds of your home.
We are proud to have served Aberdeen, Aberdeenshire and North East Scotland for over 21 years. We’ve completed over 28,000 installations for happy customers across the length and breadth of North East Scotland, including Peterhead, Inverurie, Westhill, Stonehaven, Ellon, Portlethen, Banchory, Turriff, Kintore, Huntly, Banff, Kemnay and Macduff.
Conservatory Styles
From traditional to modern, the choice is yours
Whether you are looking for a Conservatory that is contemporary or traditional, complex or with clean lines, we can provide you with a Conservatory design that suits your own unique requirements.
Featuring the market leading Ultraframe Conservatory Roofing System in combination with our high quality uPVC Windows and Doors, every Thistle Conservatory is a fusion of style, quality and energy efficiency.
Thistle Conservatories come in a wide variety of styles to suit every taste – from traditional Victorian, Georgian and Edwardian designs to the more contemporary Lean-To configuration. You can even combine different styles to create T-Shape, B-Shape or T-Shape Conservatories.
Whatever your requirements, the end result will be a bespoke Conservatory – designed just for you.
https://twitter.com/thistlewindows
Thistle Home Improvements Showroom
Thistle House
Woodside Road, Bridge of Don
Aberdeen, AB23 8EF
THISTLE WINDOWS & CONSERVATORIES LIMITED Company number SC159622
Prolonged Nightmare Experience
We are an elderly couple married for 50 years. In April 2021 we signed a contract with Thistle Windows and Conservatories Ltd., Aberdeen, to have a Sun Room Extension erected at the rear of our property.
This build was to be a relaxing, pleasurable addition to our home for our advancing years but has proved to be a prolonged nightmare experience impacting greatly on our mental health and normal lives. The build commenced in December 2021 and we were told on signing the contract that the build would be completed approximately three months after the build started.
The build was fraught with problems - the roof (fitted 3 times after we pointed out it looked askew); hip ridge tiles on roof were unsightly and required to be replaced due to being improperly mitred); floor screed (applied, removed and reapplied); gutters; poorly adjusted doors (finally after many failed attempts at correction by Thistle, we employed an independent door fitter to remedy); scratched glass units; plasterboard smashed by them and poor finish to window sills damaged by them) , etc., etc., and although the Certificate of Completion was issued in April 2023 (one year and four months after the build commenced) we are not satisfied with the standard of workmanship displayed throughout the build nor the final finish.
We have many emails and photographs to illustrate the problems we faced. We made it clear by email that we did not wish face to face meetings since we were not educated/equipped to deal with such situations but they refused to take part in any outside mediation process stating that they would just deal with it themselves. On two occasions we were coerced against our will to meeting with them.
There was no back and forth discussion at these meetings with senior management and we felt bullied, intimidated and belittled at the meetings. They refused to inspect the sills with one of the management saying that he would not override the decision of his subordinate to not replace the sills. Another management official also decided that they would not replace the plasterboard smashed up by them (which their workforce had managed to hide behind skirting boards) and the sills and that there was nothing we could do about it but there would be no replacement done.
Also told we had an over expectation of the quality of finish. Replies to several of our emails from the Managing Director seemed to us to indicate he was immune to any recourse. He signed them off as “without prejudice”. Thistle, along with their affiliated company, repeatedly tried week after week for several weeks to coerce us into completing a form to say that we were satisfied with the build or we would not be issued with the guarantee certificate. The guarantee provider denies this but we have the appropriate emails recorded. We have contacted Thistle and requested a 20% reimbursement of the total payment, which we paid promptly but under duress, for the poor workmanship, delay in completion and unsatisfactory finish. They have completely ignored this request and will not admit to any discrepancies by their staff in spite of the many emails sent to them with photos as in our files record of events as they arose. We believe there may be several consumer rights issues. We are investigating this at the moment.
We also believe there may be breach of contract issues in that when we contracted Thistle to build our Sun Room we had expected the work to be carried out by staff qualified to carry out their duties competently throughout the build in the first instance and not to have several failed attempts in several instance requiring our advisory input to make failed remedial attempts put right. Also the completion timescale was well out with what we were promised through their mishandling of our build. We feel we were badly let down by Thistle in nearly every aspect of our build. Management attitude horrendous.